Support

Questions, problems, or purchase issues — email support@wintercardmaker.co.uk.

What to include

Open Settings and copy the app version.

  • What you were doing, and what you expected
  • iPhone or Android, and the store account if it is a purchase
  • A screenshot when it helps

Common questions

Where are my cards stored?

On your device. Uninstalling the app removes them from that device. See Privacy.

Do I need an account?

No. The Apple ID or Google account you buy with is how purchases are restored.

How do I restore a purchase?

Use Restore purchases in the app, with the same Apple ID or Google account you bought with. If it still fails, email us with the app version and the store you used.

What is a theme pack, and what is Pro?

A theme pack is one winter scene: scenery and decorations, bought on its own, then downloaded to the device. Pro is a separate one-time unlock for your own sticker sheets and extra looks. Pro does not include the theme packs.

A pack I bought will not download

Check the device is online, then try Restore purchases. Email us with the pack name and whether you bought it on the App Store or Google Play.

Legal

Privacy policy · Terms of use

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